𝐋𝐨𝐯𝐞 𝐓𝐡𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫

Author: Rick Kirschner, 272 trang, bìa cứng có bìa áo, tình trạng tốt
The bestselling authors of Dealing with People You Can’t Stand deliver proven tactics for exceptional customer service
In today’s consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal.
Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including:
Skills and strategies to win customers over
Tactics to prevent customer dissatisfaction
Maneuvers to resolve a full range of problems
Ways to maintain customer focus
Methods for business owners to cultivate a strong service ethic
Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base.