𝐋𝐞𝐚𝐧 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬

✅Author: James P. Womack & Daniel T. Jones, 368 trang, bìa cứng có bìa áo, trầy mép bìa chi tiết xem hình
✅In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production — principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.
Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems — learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers — and a far more lucrative enterprise.
Lean Solutions will inspire managers to take the first steps toward perfecting their company’s process of giving consumers what they really want.